Privacy Policy - Julia Bo - Women's Oxfords

EXCHANGES & RETURNS


Under our 45-day return policy, you can always return/exchange your custom shoes. In this case, you'll have to send them back to our US or UK address. We offer free exchanges for orders over $75

You can return/exchange your custom shoes under the following terms and conditions:

a. We have a 45-day return policy. After this period, we no longer accept exchanges or returns.

b. In case of returns, we'll issue you a full refund as soon as we receive your shoes back.

c. Shoes must be returned in an unworn/original condition. When trying your shoes on, please walk only on carpeted surfaces to avoid marks and scuffs on the soles.

d. Buyers are responsible for the return shipping cost to our UK (London) or US (Oregon) address.

e. Please contact us before sending your shoes back.

FREE SHIPPING OVER $75 & FREE EXCHANGES | EASY RETURNS US & UK | 10%off code: AUTUMN10

Privacy Policy

At Julia Bo, your privacy is important to us. This Privacy Policy outlines the types of personal information we collect, how we use, share, and protect it, and your rights regarding your data.

1. Information We Collect

We collect various types of information to provide, maintain, and improve our services:

A. Personal Information You Provide to Us:

  • Account Information: When you register, we collect your name, email address, username, and other account details.
  • Usage Data: We collect information when you interact with our app, including your IP address, device type, browser type, and the actions you perform on the app.
  • Communications: If you contact our support team, we collect your correspondence to help resolve your issue.

B. Information Collected from Third-Party Integrations:

  • If you connect your account to third-party services, we may collect data from these services as part of the integration process.

C. Automatically Collected Information:

  • We may use cookies, web beacons, and similar tracking technologies to collect data about your interaction with our services, including session duration, pages viewed, and interaction patterns.

2. How We Use Your Information

We use the data we collect for the following purposes:

  • To Provide and Improve Services: We use your data to operate and improve the app’s functionality, troubleshoot issues, and develop new features.
  • To Personalize User Experience: Based on your usage patterns, we tailor content and features to enhance your experience.
  • To Communicate with You: We may use your contact details to send important updates, marketing communications (with your consent), or respond to your queries.
  • To Ensure Security: We use information to monitor for any suspicious activity, prevent fraud, and ensure the security of your account.
  • To Comply with Legal Obligations: In some cases, we may be required to retain or disclose your information to comply with applicable laws or legal processes.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your data under the following circumstances:

  • With Service Providers: We may share data with trusted third-party service providers that assist in operating our services, such as hosting, analytics, or payment processing.
  • With Third-Party Integrations: If you connect your account to third-party platforms, we may share relevant data to facilitate the integration.
  • For Legal Purposes: We may disclose your data when required by law or in response to legal requests, such as subpoenas or court orders.
  • In Case of Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.

4. How We Protect Your Information

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access control mechanisms, and regular security audits.

However, no method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can ask us to update or correct inaccurate data.
  • Deletion: You can request the deletion of your data as outlined in our [Data Deletion Instructions] page.
  • Data Portability: You can request a copy of your data in a structured, machine-readable format.
  • Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails by following the unsubscribe instructions in those emails.

To exercise these rights, please contact us at contact@juliabo.com

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you request to delete your data, we will follow the process outlined in our [Data Deletion Instructions].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to collect data about your usage of our app. These technologies help us enhance the functionality of our services and personalize your experience. You can control cookie settings in your browser preferences.

8. Children’s Privacy

Our services are not directed to individuals under the age of [insert age, typically 13 or 16 depending on your region]. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal data to us, please contact us at contact@juliabo.com

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will notify you by updating the “Last Updated” date at the top of this page. Your continued use of our services after any changes to this policy will constitute your acceptance of the updated terms.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at contact@juliabo.com

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